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FAQs

MY ACCOUNT & MY ORDERS:

I wish to buy a product from Pashma.com, do I need to register?

No, you can buy products from pashma.com both as a registered member and as a non-registered user. However, being a registered member gives you several benefits like having a back office where you can add/update your shipping address details and the wishlist feature where you can save products you liked for future purchase. Furthermore, you can edit all your preferences, view your order details, wishlist and can update your payment settings too.

How do I register with pashma.com?

Registering at pashma.com is a very simple process. You just have to click on the 'SIGN UP' link on the home page. Then, you will have to fill the registration form and submit it. Pashma.com will review your details and send a confirmation mail back to you.

What is 'My Account'?

We've made it easy for you to view and update your account and orders any time through 'My Account'. 'My Account' allows you complete control over your transactions at Pashma. You can,

  • manage/edit all your personal data like address, phone numbers, email IDs
  • change your password
  • track the status of your orders

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed internally. Pashma will send a confirmation mail for your order to the email address associated with your Pashma order/account. In this mail you will be provided with a unique Order ID (eg. 100000016) for your reference and a listing of the item/s you have ordered.

What if I forget my password?

If you have forgotten your password, click `Sign In’ on the menu bar to access the `Sign In’ screen. At the bottom of the page, click on the `Forgot Your Password?’ link. On the password retrieval page, you may enter your email address and then click `Get Password’. We will send your password to the email address we have on file for your account.

Can I send gifts to my friends and relatives through pashma.com?

Our products make excellent gifts and anyone can easily gift to friends, family members and loved ones through pashma.com. Sending gifts would be a worry-free experience for those who look out to make any day special.

How safe is my personal information with pashma.com?

Pashma.com provides complete safety and security for any transaction and ensures that all your personal information remains secure. Check out the Privacy Policy for more details regarding security matters.

Is there any minimum order value that I need to order?

No. you are free to order anything, irrespective of the quantity or values. There is no need to think about how much to order. All orders are treated on par at pashma.com.

How do I contact you regarding my order?

For any queries, you can reach us at customercare@pashma.com. We will revert to you within 12 hours.

SHOPPING:

Is it necessary to have a Pashma account to shop?

It is not necessary to have a Pashma account to shop. However, it is certainly recommended to have one. You can shop by providing just your email ID.

What is a Wish List?

Pashma.com has included the 'Wishlist' feature to help users select items throughout the portal to further store them for future access. With the help of the Wish List, users can store items and then purchase them later as per their convenience. Moreover, the 'Wishlist' feature can easily be accessed by someone else close to you. Thus, this list allows you to remember your previous priorities in shopping.

What is a Shopping Cart?

You must have experienced real carts while shopping from supermarkets and shopping malls where these are used to carry items to the cash counter. The same carrier in online shopping is termed as the 'Shopping Cart'. Such shopping carts are used by the users who keep on adding items one after another for purchase. With the Pashma shopping cart, it’s hassle free to shop for multiple items at one go. 

Is my credit card information secure through this site?

Yes! Your credit card information is protected with a secure SSL certificate that encrypts all your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

ORDER STATUS:

How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with pashma.com. To check the status of your pending orders, click on the `My Account’  link in the top right of any page on our store. This will take you to your `My Account’  page, where you can click on the `My Orders’ link to view the status of all orders.

Can I cancel an order or change the order after it is placed?

Our Customer Service is unable to cancel or make changes to an order once it has been placed. Your order will be processed and subject to being accepted by us, a confirmation email will be sent regarding the shipping details. On delivery, if any items are unsuitable and meet the return conditions, please follow the instructions (given in another section) about returning your purchase.

Can I change my shipping address after my order has been dispatched?

Once your order has been dispatched, we are unable to redirect your delivery to another address so please ensure you have chosen the right address.

SHIPPING:

How much are the delivery charges?

We do not charge extra for delivery. However we ship only to a selected list of countries. 

What is the estimated delivery time?

The estimated time of delivery varies from country to country.  Please check the shipping policy to get the estimated delivery time for your country.

Which countries does Pashma ship to?

At this point of time, we ship only to a selected list of countries. If your country is not on this list, please do write to us at: customerservice@pashma.com, and we will endeavour to put it on the list.

How much local customs duties and taxes will I have to pay?

We take care of taxes and duties; you do not have to pay extra for customs duty or local Vat.

COURIER:

How can I track my order?

Once your order has been dispatched, you will receive an email containing your airway bill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting `My Account ‘ followed by the Order Status.

DEFECTIVE PRODUCT:

What do I do in case I receive a defective/damaged item from pashma.com?

We want you to be completely satisfied with your pashma.com order. We take care to ensure our products meet your exacting quality standards. Nevertheless, if you do find any product defective or damaged in any way, we will accept  its return of in original condition, with all tags attached, within 30 days of receipt of your order. Accessories purchased on pashma.com can only be returned to Pashma, Singapore, and cannot be returned to Pashma Retail stores. Please see our refunds and return policy procedure on how to return a product to us.

REDEEMING GIFT VOUCHERS/PROMOTION CODES:

How do I redeem gift vouchers/ promotion codes?

Pashma may run some promotions on special occasions and send you a promotion voucher or your loved ones may have send a gift card to you. You may redeem these vouchers by using the promotion/gift card code on the cart page as per terms and conditions applicable.

To redeem coupon or promotion codes or gift cards simply enter the code into the appropriate field during checkout process. Your order total will reflect  any and all price changes.