Frequently asked questions
Everything you may want to know about Pashma, our cashmere and how to care for it.
The World of Pashma
What is Pashma?
Pashma is cashmere at its most refined. We create scarves, wraps, clothing, throws and cushions in the finest cashmere, designed so everyone can live in cashmere every day. Start with our New Arrivals.
What inspired Pashma?
The love of the fiber and its touch. India once led the world in cashmere, and we are here to reclaim that legacy. So we begin at the source: fine fiber bought directly from herders, and yarn made by us. Every piece carries that devotion. Read our story.
What sets Pashma apart from other cashmere brands?
We make our cashmere ourselves. We buy the fiber directly from herders. We spin virgin-quality yarn on our own worsted spinning system. We craft each piece with passion and devotion. That attention to detail shows in the touch, the drape and a finish that lasts. Our designs bring Indian textile heritage into a modern wardrobe.
What does Pashma stand for?
Four values shape every piece we make: ethical sourcing, effortless versatility, sustainable luxury and featherlight comfort.
How would you describe Pashma's design style?
Contemporary, easy and artistic. We draw on the textile crafts of our Indian heritage and shape them for modern living. Think breathable, wrinkle-free summer knits, trans-seasonal layers and richly printed scarves.
What does the name Pashma mean?
Pashma echoes pashm, the Persian word for fine animal hair and the root of the word pashmina. It is our promise of the finest cashmere.
The Art of Pashma Cashmere
How is Pashma cashmere made?
Every stage is ours. We source fine fiber directly from herders. We spin it into soft, virgin-quality yarn on our own worsted spinning system. Then we craft it into finished pieces, made to be worn and loved for years.
What is virgin-quality cashmere yarn?
It is yarn spun from fresh, first-use fiber. No recycled or reclaimed cashmere goes in. The result is a yarn that feels softer, finer and stronger.
Nothing goes to waste. We spin all process waste on our hybrid and cotton systems into blends of cashmere and other noble fibers, which makes ours a zero-waste factory. These home-grown processes have always been part of how we work.
What is worsted spinning, and why does it matter?
Worsted spinning lines up the long fibers before they are twisted into yarn. The yarn comes out smooth, fine and strong. You feel it in the fabric: a silkier touch, a cleaner surface and a finish that holds. Our spinning system comes from Biella, Italy, a town known for fine wool mills.
What makes Pashma cashmere so soft?
It begins with fine fibers, direct sourcing and smooth worsted-spun yarn. The fibers are gentle on the skin, and the spinning gives the fabric an even, cloud-soft touch. Our mastery of weaving and knitting, with our own recipes for coloring and finishing, gives every piece its fine touch and feel.
What are Pashma pieces made from?
Our core range is fine cashmere. Some styles pair cashmere with silk, and our linen scarves bring a cool, breathable touch. Each product page lists the exact fiber content.
Understanding Cashmere
What is cashmere?
Cashmere is a rare, fine fiber from the undercoat of cashmere goats. They grow it to survive cold, high-altitude winters. The result is a fiber that is light, warm and exquisitely soft against the skin.
What are the benefits of cashmere?
Soft. Light. Warm for its weight. Cashmere breathes well, drapes beautifully and layers easily. With good care, it keeps its softness for years.
What should I look for in quality cashmere?
Read the label for fiber content. Look for a fine, even texture and consistent color. Feel for softness and a light weight that still holds warmth. Neat finishing at the edges and seams marks a well-made piece.
What is the difference between cashmere and pashmina?
Pashmina is a fine cashmere, traditionally linked to the Himalayan region and to woven shawls. Cashmere is the wider term for the fiber and for knitwear. Always check the fiber label on a pashmina, since blends exist.
How is cashmere different from wool?
They come from different animals. Cashmere grows on goats and wool on sheep. Cashmere goats live at high altitudes in cold, arid climates, so nature gives them a finer, warmer fiber to survive, while sheep live at lower altitudes. Cashmere is finer in micron than most wool, lighter and softer, and warmer for its weight. There are also far fewer cashmere goats than sheep, which makes the fiber rarer.
What makes cashmere worth the investment?
Each goat gives only a small amount of fine fiber each year, so cashmere is rare. A well-made piece stays soft and keeps its shape for years. Cost per wear falls with every season you enjoy it.
Can I wear cashmere all year?
Yes. Lightweight weaves suit warmer days and denser weaves suit winter. Reach for Airweight scarves, silk cashmere scarves and cashmere T-shirts in mild weather. Choose felted scarves, sweaters and ruanas when it turns cold.
How long does cashmere last?
With good care, many years. Wash it gently, rest it between wears and fold it for storage. A well-kept piece becomes a wardrobe favorite.
What is the difference between a scarf, wrap, shawl and stole?
A scarf is narrow and sits at the neck. A wrap is wider and can cover the shoulders. A shawl is larger and drapes over the shoulders. A stole is a dressy shawl, often worn for evenings.
Scarves and Wraps
What scarves does Pashma offer?
Our scarf collections include felted, ombre and Airweight cashmere scarves, silk cashmere and linen scarves, printed styles, neckerchiefs and heritage pieces. Explore our Bestsellers for a place to begin.
How do I choose between Pashma scarf styles?
Choose Airweight for easy layering. Choose felted for deep warmth. Choose silk cashmere for a light drape with a soft sheen. Choose linen for warm days. Choose printed for a statement.
What are felted cashmere scarves?
Dense, cozy and wonderfully warm. Felted cashmere scarves have fibers pressed together into a substantial fabric that feels rich and soft.
What are Airweight cashmere scarves?
Featherlight and effortless. Airweight scarves are light enough for layering and milder weather, yet still warm. The Marsala Cashmere Air Scarf is a rich example.
What are ombre cashmere scarves?
Color that melts softly. Ombre scarves blend one shade into the next across their length, adding quiet drama to a simple outfit.
What is a silk cashmere scarf?
Cashmere and silk in one scarf. The silk adds a fluid drape and a soft sheen, and the scarf suits every season. The Seascape Silk Cashmere Scarf is a lovely place to begin. Explore all silk cashmere scarves.
What are printed cashmere scarves?
Pattern meets softness. Printed cashmere scarves bring color and design to fine cashmere. Our printed linen scarves and printed neckerchiefs carry the same eye for detail.
Does Pashma sell linen scarves?
Yes. Our All-Season range includes linen scarves and printed linen scarves. Linen is cool, light and breathable, which makes it a perfect companion for warm weather.
What are Pashma Heritage scarves?
Our Heritage range celebrates the craft behind cashmere. It includes Special Cashmere Scarves and Changpa Cashmere Scarves. The Changpa name honors the Changpa herders, nomadic communities of the Himalayan plateau who raise cashmere goats.
What are neckerchiefs?
Small square scarves with big personality. Wear one at the neck, in your hair, on a bag handle or at the wrist. Shop solid neckerchiefs and printed neckerchiefs. See each product page for the exact size.
Clothing
What clothing does Pashma make?
Cashmere you can live in. Explore sweaters and ruanas, T-shirts and hoodies and beanies and socks. The Tie & Dye Cashmere Crew Neck T-Shirt is a favorite. Our range changes with the season.
Can I wear a cashmere T-shirt every day?
Yes. Our cashmere T-shirts and hoodies bring luxury to everyday dressing. They are light, breathable and easy to layer.
What is a ruana?
A ruana is an open-front wrap that you drape over the shoulders. It sits between a shawl and a poncho and layers easily over a shirt or dress. Discover our ruanas.
Does Pashma make menswear or unisex pieces?
Many of our scarves, throws, beanies and socks suit everyone. Check each product page for fit.
Home and Living
What does the Pashma Home & Living collection offer?
Cashmere for the spaces you love. Our Home & Living collection brings together cashmere throws and cushions that add softness, color and calm to a sofa, a bed or a favorite reading corner.
What makes a cashmere throw special?
You feel the softness the moment you reach for it. Cashmere is light, warm and beautifully drapable, so a throw gives cozy warmth without bulk. It also looks refined on a chair or bed. Browse our cashmere throws.
How do I choose a cashmere throw?
Think about where it will live. A larger throw suits a bed or a sofa. A smaller, lighter throw suits a reading chair or the arm of a sofa. Pick a shade that sings with your room. Each product page lists the exact size. The Cashmere Throw: Rebecca is a beautiful place to begin.
Can I use a cashmere throw all year?
Yes. Cashmere breathes, so a throw gives gentle warmth in winter and a light layer in air-conditioned rooms.
What are Pashma cashmere cushions?
Soft, textured and refined. Our cashmere cushions bring the gentle touch of cashmere to sofas, beds and chairs. Each product page lists the size and details.
Do the cushions come with inserts?
Each product page lists exactly what is included.
How do I style cashmere throws and cushions together?
Match tones for a calm, layered look. Drape a throw over the arm of a sofa, fold it at the foot of a bed or lay it across an armchair. Add cushions in coordinating shades to finish the scene.
How do I care for cashmere throws and cushions?
Spot clean small marks and air the piece in the shade. Dry clean for a deeper wash. Fold your throw to store it, since hanging can stretch the fabric.
Are cashmere throws and cushions good gifts?
Yes. They suit housewarmings, weddings and anniversaries. They are soft, useful and need no sizing. Explore Home & Living for gift ideas.
Size and Fit
What size are Pashma scarves?
Sizes vary by style. Each product page lists exact measurements.
How do I choose the right scarf size?
A longer, wider scarf gives you more ways to wrap, drape and knot. A slimmer scarf gives a neat, close look. Check the measurements on the product page and match them to the way you like to wear it.
How do I find my clothing size?
Use the size chart on each product page. Please check measurements before ordering, since we offer exchanges only for defective, damaged or materially different items. Email customerservice@pashma.com and our team will help you choose.
Style Notes
How do I tie a cashmere scarf?
Try three easy styles. Drape it loose over both shoulders. Loop it once around the neck and tuck the ends. Fold it in half, wrap it around your neck and pull the ends through the loop.
How do I wear a neckerchief?
Tie it at the neck, knot it in your hair, wrap it around a bag handle or wear it at the wrist.
How do I style a ruana?
Drape it over a plain tee, a knit or a dress. Let the open front fall straight for a relaxed shape, or throw one side over the shoulder for a dressier look.
Which scarf color goes with everything?
Neutrals such as ivory, grey, camel and black work with most outfits. Add a printed or ombre scarf when you want one piece to carry the look.
Can I wear cashmere in warm or humid weather?
Yes. Choose lightweight pieces. Airweight scarves, silk cashmere scarves, linen scarves and cashmere T-shirts breathe well. They also work beautifully in air-conditioned spaces.
Which Pashma pieces suit winter?
Felted cashmere scarves, sweaters and ruanas, and beanies and socks keep you warm outdoors. A cashmere throw adds warmth at home.
Which Pashma pieces suit spring and autumn?
Airweight, silk cashmere and printed scarves layer easily over lighter outfits when the weather shifts.
Caring for Your Cashmere
How do I wash cashmere?
Hand wash in cold water with a gentle wool and cashmere shampoo. Soak for 5 to 10 minutes. Press the water through the fabric. Do not wring or twist. Rinse in cold water.
Can I machine wash cashmere?
We recommend hand washing. Always follow the care label on your piece.
How do I dry cashmere?
Roll the piece in a clean towel to press out extra water. Lay it flat on a dry towel and reshape it. Dry away from direct sun and heat. Always dry flat, never hanging.
Can I dry clean cashmere?
Yes. Dry cleaning suits structured knits and heavily soiled pieces. Choose a cleaner who handles delicate knits. Gentle hand washing keeps the fiber in top condition for everyday care.
How do I keep my cashmere smooth and fresh?
Air it between wears and rest it a day or two. Lay it flat and run a cashmere comb or fabric shaver over it with light strokes to lift any loose fibers. Fresh, smooth cashmere keeps its soft finish.
How do I steam or iron cashmere?
Hold a steamer a few inches from the fabric. You can also press on the lowest heat with a damp cloth between the iron and the piece.
How do I store cashmere between seasons?
Wash it first, then fold it. Keep it in a cool, dry place in a cotton or other breathable bag. Add cedar blocks or lavender sachets for freshness. Fold knits instead of hanging them, so they keep their shape.
How do I care for silk cashmere and linen scarves?
Hand wash in cold water with a mild detergent and dry flat. Linen can be pressed while slightly damp.
What should I do if I spill something on my cashmere?
Blot the spill straight away. Dab with cold water and a drop of mild detergent. Take set stains to a professional cleaner.
How often should I wash cashmere?
Wash scarves a few times a season. Wash sweaters after several wears. Airing a piece between wears keeps it fresh.
Gifting
What are the best gifts to give for Christmas?
Give the gift of softness. A cashmere scarf, throw or cushion feels as good as it looks. They are warm, useful and need no sizing. Beanie and sock sets suit smaller budgets. Explore our Bestsellers for ready ideas.
What is the best Christmas gift for mom?
A cashmere scarf in a soft neutral or her favorite color is a gift she will reach for every day. A silk cashmere scarf adds a gentle sheen. For cozy evenings, a cashmere throw or a ruana says it all.
What is a good gift for a girlfriend or wife?
Choose something she will wear every day. The Marsala Cashmere Air Scarf brings a rich wine tone. The Seascape Silk Cashmere Scarf is light and graceful. The Tie & Dye Cashmere Crew Neck T-Shirt adds easy luxury. For an anniversary, a cashmere throw gives you something to share.
What is a good gift for a sister or best friend?
A printed cashmere scarf or a printed neckerchief is easy to love and easy to style. Add a beanie and socks set for a warm, playful extra.
What is a good gift for a grandmother?
A soft ruana, a cashmere throw for her favorite chair or an Airweight scarf in a gentle shade. All are light, warm and effortless to wear.
What is a good gift for him?
A scarf in a classic neutral, a beanie and socks set or a cashmere throw makes a gift he will keep reaching for.
What is a good gift for a boss, colleague or client?
A scarf in a classic neutral makes a polished, memorable gift. Neckerchiefs and beanies suit lighter budgets. For corporate orders, see the bulk gifting answer below.
What is the best luxury or premium gift?
For a gift that feels truly special, choose a cashmere throw such as Cashmere Throw: Rebecca, or a Heritage scarf from the Changpa range. Both are made to be kept for years.
What is a good anniversary gift?
A cashmere throw to share, or a silk cashmere scarf she can wear every day. Add a handwritten note to make it personal.
What gifts work for birthdays, weddings, housewarmings, Diwali, Valentine's Day and Mother's Day?
Scarves suit birthdays, Diwali, Valentine's Day and Mother's Day. Throws and cushions suit housewarmings and weddings. A premium throw or scarf suits any milestone.
What is a good cashmere gift up to $300?
The Seascape Silk Cashmere Scarf is $240 and the Marsala Cashmere Air Scarf is $300. Neckerchiefs, beanies and socks also suit smaller budgets.
What are the best gifts when I do not know the recipient's size?
Scarves, wraps, neckerchiefs, throws and cushions. They fit everyone, which makes them a safe and lovely choice.
Do you offer gift wrapping?
Every order arrives in Pashma packaging. Gift wrap is available at checkout.
Can I add a gift message?
Yes. Add a note in the order instructions at checkout.
Can I ship a gift directly to the recipient?
Yes. Enter the recipient's address at checkout.
When should I order for holiday delivery?
Order early. We process orders in 7 to 15 business days, then ship them. Plan at least four weeks before the date you need the gift, and add delivery time for your location. See our shipping policy for details.
Can my gift recipient exchange the item?
Pashma follows an exchange-only policy. A recipient can request an exchange within 7 days of delivery if the item is defective, damaged in transit or materially different from what was ordered. Read the full exchange policy.
Do you offer corporate or bulk gifting?
Yes. Email customerservice@pashma.com with your quantity and timeline, and our team will help.
Shipping and Delivery
Do you ship worldwide?
Yes. We ship worldwide.
How long will my order take to arrive?
We process orders in 7 to 15 business days after your order confirmation email, excluding weekends and holidays. Orders placed over the weekend ship on Monday. We ship by express courier and send you a notification when your order is on its way. Read our shipping policy.
Do you offer free shipping?
Yes. Express shipping is free on all domestic orders, whatever the cart value. International orders above $200 also ship free. International orders below $200 pay a flat $30.
How do I track my order?
When your order ships, you receive an email with a tracking number. Tracking details appear within 48 hours.
Which delivery addresses can I use?
Please use a street address. Our courier partners cannot deliver to P.O. boxes.
What should I do if there is an issue with my delivery?
Email customerservice@pashma.com with your name and order number. If your order has not arrived 5 to 7 days after the shipping confirmation, we will look into it. If an item arrives damaged, include a clear photo of its condition.
Can I change my delivery address after ordering?
Email us right away with your order number and the new address. We update it if the order has not yet shipped.
Orders and Payment
What payment options are available?
We accept major credit and debit cards and popular digital wallets. Checkout is fast and secure.
Can I change or cancel my order?
Email us as soon as possible with your order number. We update or cancel orders that have not yet entered production.
Does Pashma offer discounts or early access to new arrivals?
Subscribe to our emails to hear about new arrivals and offers first.
Exchange Policy
What is Pashma's exchange policy?
Pashma follows an exchange-only policy. We do not accept returns and do not issue refunds. An exchange is available when a product is defective, arrives damaged in transit or differs materially from what you ordered. Read the full exchange policy.
How do I request an exchange?
Write to customerservice@pashma.com within 7 days of delivery. Include clear photos of the issue. Our team reviews your request and confirms the next step. Exchanges depend on product availability.
What condition must the item be in for an exchange?
The original item must reach us unused and in original condition, with all tags and packaging intact.
Sustainable Luxury and Ethical Sourcing
What makes Pashma sustainable luxury?
Cashmere is a natural, renewable fiber that breaks down at the end of its life. We buy fiber directly from herders, make our own yarn and craft pieces to last for years. Sustainable luxury is one of our four brand values.
How does Pashma practice ethical sourcing?
We work directly with herders, which keeps our supply chain short and our relationships close. Ethical sourcing is a core Pashma value.
How is Pashma cashmere gathered?
Cashmere is traditionally combed by hand in spring, when goats shed their undercoat. Combing collects the fiber the goat sheds naturally.
Why is cashmere a sustainable choice?
Cashmere lasts for years and breaks down naturally at the end of its life. A well-kept cashmere piece replaces several short-lived ones, and it avoids the microplastics that synthetic knits shed.
We are here to help
Email customerservice@pashma.com with your name and order number, or reach us through our contact page.